CRSP Management Systems Practice Test 2026 - Free CRSP Practice Questions and Study Guide

The correct answer identifies a step that does not belong to John Kotter's 8-step change model. Kotter's framework is specifically structured to guide organizations through the process of change, and it consists of distinct steps aimed at ensuring successful transformation.

"Create a vision," "remove barriers," and "celebrate short-term wins" are all integral parts of this model. In particular, creating a vision helps to articulate the change effort and aligns stakeholders around a common goal. Removing barriers addresses obstacles that can impede progress, allowing the organization to move forward more effectively. Celebrating short-term wins is crucial for maintaining momentum and encouraging continued commitment to the change process.

On the other hand, assessing current market trends, while important in many business contexts, is not explicitly one of the steps laid out in Kotter's model. His focus is on the human and organizational aspects of change rather than on external factors such as market trends. Thus, identifying this option as not part of Kotter's model reflects an understanding of his framework's specific intent and methodology in guiding change within organizations.